Providing a safe and engaging visitor experience
In opening heritage sites to the public, we need to strike the right balance between visitor safety and sensitivity to the historic fabric. For instance, putting a modern, bright walkway into a castle dungeon does not give the building, or visitors, the respect they deserve. Reducing risk and maximising visitor enjoyment are not mutually exclusive ambitions.
I find solutions that are both sympathetic and innovative. I will give you practical, simple advice to ensure the visitor experience you offer is as exciting and interesting as it can possibly be.”